Privacy Policy Herbloom – SAIKI LLC Version: April 14, 2026

This Privacy Policy explains how SAIKI LLC ("we", "our", "us") collects, uses, shares, and protects your personal information when you visit and interact with www.try-herbloom.com (the "Site"). We comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and the General Data Protection Regulation (GDPR) for our international users.

By using this Site, you agree to the terms described in this Privacy Policy.

1. Data Controller

SAIKI LLC EIN: 37-2182998 Registered Address: 8245, 1021 E Lincolnway, Cheyenne, WY 82001, USA Email: hello@try-herbloom.com

We are the entity responsible for collecting and processing your personal information.

2. Information We Collect

We may collect the following categories of personal data:

• Identity Information: First name, last name
• Contact Information: Email address, billing address, shipping address, phone number
• Transaction Information: Order details, payment method (processed via secure third parties)
• Technical Information: IP address, browser type, device type, operating system
• Usage Information: Pages viewed, time spent, interaction with the Site
• Marketing & Communication Preferences: Newsletter subscription status, campaign interactions
• User-Generated Content: Reviews, testimonials, comments, or messages you voluntarily provide

We do not intentionally collect sensitive or special-category data.

3. How We Collect Information

We collect your information when you:

• Place an order on our Site
• Create an account or profile
• Subscribe to our newsletter or marketing emails
• Participate in a survey, giveaway, or promotion
• Contact customer service
• Browse or interact with our ads and website through cookies, analytics, and tracking pixels

4. Legal Bases for Processing

We collect and process personal information under the following legal bases:

• Performance of a contract: To process and deliver your order
• Consent: For optional marketing communications or newsletter subscriptions
• Legal obligation: To comply with tax, accounting, and consumer protection laws
• Legitimate interest: To improve our products, detect fraud, and secure transactions

You can withdraw your consent at any time by contacting us at hello@try-herbloom.com.

5. How We Use Your Information

We use your information to:

• Process, fulfill, and deliver your orders
• Communicate order confirmations, shipping updates, and support messages
• Provide personalized recommendations and product updates
• Improve website functionality and customer experience
• Send marketing or promotional emails (only if you opted in)
• Prevent fraud and maintain security of payments and accounts
• Comply with applicable laws and regulations

6. Sharing Your Information

We share your personal data only when necessary to operate our business, with:

• Payment processors: (e.g., Stripe, PayPal) for secure transaction processing
• Shipping and logistics providers: for order delivery and returns
• Marketing platforms: (e.g., Klaviyo) for opt-in newsletters and campaigns
• IT and infrastructure partners: (e.g., Shopify, analytics tools, hosting providers)
• Legal authorities: if required by law, subpoena, or court order

All service providers are contractually obligated to protect your data and use it only for authorized purposes.

7. International Data Transfers

We operate globally and may transfer personal information outside the United States. When doing so, we ensure that adequate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Data Processing Agreements with our vendors
• Compliance with recognized international privacy frameworks

8. Data Retention

We retain your personal information:

• For as long as necessary to fulfill your order or provide services
• For the period required by law (e.g., tax or accounting purposes)
• Until you request deletion, when applicable

Once data is no longer needed, we securely delete or anonymize it.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal data:

Under GDPR (EU/UK residents):

• Right of access
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to object to certain uses (e.g., marketing)
• Right to data portability
• Right to withdraw consent

Under CCPA/CPRA (California residents):

• Right to know what personal data we collect and how we use it
• Right to request deletion of your data
• Right to opt-out of the sale or sharing of your information
• Right to non-discrimination for exercising privacy rights

To exercise any of these rights, contact us at hello@try-herbloom.com. We may request identity verification before processing your request.

If you are not satisfied with our response, EU/UK users may contact their local data protection authority. In the UK, you may contact the Information Commissioner's Office (ICO) at www.ico.org.uk.

10. Data Security

We implement strict measures to protect your information, including:

• SSL encryption on all transactions
• Restricted access to personal data
• PCI-DSS compliance for payment processing
• Regular monitoring and security audits

However, please note that no system is completely secure. You should always use caution when sharing information online.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable core site functions (shopping cart, login)
• Measure analytics (e.g., Google Analytics, Meta Pixel)
• Deliver relevant ads and marketing messages
• Remember your preferences across sessions

You can manage cookie preferences via our on-site cookie banner or your browser settings. For more details, please refer to our Cookie Policy.

12. SMS / MMS Text Message Marketing Program Privacy Policy

Your privacy is extremely important to us. We will only use the information you provide through our SMS/MMS Program to transmit your mobile messages and respond to you when necessary. This may include sharing information with platform providers, mobile carriers, and vendors who assist us in the delivery of such messages.

We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or customer information collected through the SMS/MMS Program to any third party.

We may, however, disclose information if required to comply with any law, regulation, or governmental request, to prevent liability, or to protect our rights or property.

When you complete forms or otherwise provide information related to the Program, you agree to provide accurate, complete, and truthful information. You must not use a false or misleading name or a name that you are not authorized to use. If, in our sole discretion, we believe that the information provided is inaccurate, incomplete, or used for ulterior purposes, we may refuse your access to the Program and pursue appropriate legal remedies.

Under California Civil Code Section 1798.83 and the General Data Protection Regulation (GDPR) 2016/679, users who are residents of California or the European Union may request information regarding our disclosure of data collected through the Program to third parties for their direct marketing purposes.

13. Contact

For any questions, requests, or concerns related to this Privacy Policy or your personal data, please contact:

📩 hello@try-herbloom.com 🌐 www.try-herbloom.com