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Terms and conditions of sale
General Terms and Conditions of Sale — HerBloom (SBK SOLUTIONS) Version dated: 08/11/2026
These General Terms and Conditions of Sale (hereinafter referred to as the "Terms") govern the relationship between SBK SOLUTIONS, a French simplified joint-stock company (société par actions simplifiée unipersonnelle – SASU), with a registered address at Chemin des Brosses, 53410 France (SIREN: 934110636), and any individual consumer (hereinafter referred to as the "Customer" or "Buyer") purchasing products through the website try-herbloom.com (hereinafter referred to as the "Site").
By confirming their order, the Customer accepts these Terms in full. These Terms take precedence over any other documents or terms issued by the Buyer.
Buyer: Any natural person purchasing for purposes unrelated to professional or commercial activity.
Order: The purchase of one or more products via the Site.
Personal Data: Any information that can identify a natural person directly or indirectly.
Products: Items offered for sale by SBK SOLUTIONS via the Site.
Price: Total amount due including taxes and potential additional costs (e.g., shipping).
User: Any visitor to the Site.
These Terms define the rights and obligations of both parties in relation to the sale of Products on the Site. They apply worldwide unless otherwise specified and may be updated at any time by SBK SOLUTIONS. The applicable version is the one in effect at the time of the order.
3.1 Order Process
Customers select their Products, add them to their cart, enter shipping details, accept these Terms, choose a payment method, and confirm their order. Validation of the order constitutes a binding agreement between the Customer and SBK SOLUTIONS.
3.2 Order Modification
Once confirmed, an order may only be modified if it has not yet been shipped. Requests must be sent to customer support at hello@try-herbloom.com.
3.3 Order Refusal
SBK SOLUTIONS reserves the right to refuse or cancel any order in the following cases:
Payment issues or chargeback disputes Ongoing dispute with the Buyer Suspicion of fraud, abusive behavior, or unusual order quantities Violation of these Terms
4.1 Product Information
Product descriptions, photos, and content on the Site are as accurate as possible but are provided for informational purposes only. Slight variations may occur.
4.2 Availability
Products are offered subject to stock availability. In case of unavailability, the Buyer will be informed promptly and may choose between a refund or an alternative item.
Prices are displayed in U.S. dollars (USD) unless otherwise stated and include applicable taxes where required. Shipping, customs, and additional service fees may apply depending on the destination.
The Buyer is responsible for any customs duties or import taxes applicable in their country. Invoices are sent via email and may also be accessed through the customer account.
Promo codes are non-refundable, non-transferable, and cannot be exchanged for cash. Unless specified otherwise, they are valid for single use only and expire on the indicated date. Expired promo codes cannot be reinstated under any circumstances.
Payments are due at the time of order confirmation. All transactions are processed securely via Stripe, PayPal, or other authorized payment providers. The Customer's payment method is charged immediately upon order confirmation. SBK SOLUTIONS does not store full payment details; all processing is handled by trusted third-party gateways.
8.1 Delivery Areas
SBK SOLUTIONS ships internationally, including the United States, Canada, the United Kingdom, Australia, and most European countries. Delivery options, carriers, and estimated timelines are displayed at checkout.
8.2 Delivery Responsibility
The Buyer must ensure that all shipping details provided are accurate. Costs resulting from incorrect or incomplete addresses, refused shipments, or unclaimed packages shall be borne by the Buyer. Responsibility for the goods transfers to the Buyer once the carrier takes possession of the shipment.
All Products remain the property of SBK SOLUTIONS until full payment has been received and cleared.
The Buyer has 90 days from receipt to request a return or refund.
To initiate a return, the Buyer must:
Contact support at hello@try-herbloom.com Return the item(s) unworn, unwashed, in their original condition, with all original tags and packaging Cover the cost of return shipping
For hygiene reasons, garments that have been worn or washed cannot be accepted for return or exchange, except in the case of a manufacturing or shipping defect.
Returns must be sent to the address provided by the customer service team. If a return affects eligibility for a promotion (e.g., free shipping or bundle discounts), SBK SOLUTIONS reserves the right to deduct related benefits from the refund.
Refunds will be processed to the original payment method once the returned item has been received and inspected. Full details are set out in our Refund & Return Policy.
The Buyer is responsible for ensuring that the Products are suitable for their intended use. SBK SOLUTIONS shall not be held liable for damages resulting from misuse, improper handling, or failure to follow usage instructions.
SBK SOLUTIONS shall not be liable for any delay or failure to fulfill its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, war, terrorism, strikes, pandemics, shipping disruptions, or supplier failure.
All Site content, including text, visuals, graphics, trademarks, and logos, is the exclusive property of SBK SOLUTIONS or its licensors and is protected under applicable French, EU, and international intellectual property laws. Unauthorized reproduction, distribution, or use is strictly prohibited.
SBK SOLUTIONS processes personal data in accordance with its Privacy Policy, available on the Site. By placing an order, the Buyer consents to the collection and processing of their data as outlined therein.
These Terms are governed by French law. In the event of a dispute, the parties shall first seek an amicable resolution by contacting hello@try-herbloom.com. Where the Customer is a consumer, nothing in these Terms deprives them of the protection afforded by the mandatory provisions of the law of their country of residence, and the Customer may bring proceedings before the competent courts of their place of residence where the applicable law so provides.
If you choose to provide your phone number and opt in, you consent to receive recurring marketing messages from HerBloom at that number. Consent is not a condition of any purchase. Message frequency may vary, and standard message and data rates may apply depending on your carrier and plan.
You can opt out at any time by replying STOP to any message; you may receive one confirmation message. For help, reply HELP or contact hello@try-herbloom.com. Your phone number is processed in accordance with our Privacy Policy.
For any question or concern, please contact our team: 📩 hello@try-herbloom.com
— SBK SOLUTIONS (SASU) Chemin des Brosses, 53410 France SIREN: 934110636