Refund & Return Policy — HerBloom (SBK SOLUTIONS) Version: August 11, 2026

At try-herbloom.com, your satisfaction is our priority. While we aim to provide exceptional quality and service, we understand that issues may occasionally arise. This Refund & Return Policy outlines the conditions under which returns and refunds are accepted by SBK SOLUTIONS.

1. General Conditions

If you are not fully satisfied with your order, you may request a return or refund within 90 days from the date you received your package, provided the conditions below are met. To ensure a smooth process, all requests must be made directly to our support team at hello@try-herbloom.com before sending any items back.

Please note that return shipping costs are the responsibility of the customer. SBK SOLUTIONS does not provide prepaid return labels.

For hygiene reasons, garments that have been worn or washed cannot be accepted for return or exchange, except in the case of a manufacturing or shipping defect. Items must be returned unworn, unwashed, and with all original tags and packaging intact.

2. Return Process

To initiate a return:

Contact our customer service team at hello@try-herbloom.com within 90 days of receiving your order. Once your request is approved, our team will send you the return address by email, along with a Return Authorization Number (RAN). Ship your item, at your own expense, within 7 days of receiving your return authorization.

Returned items must:

Be in original condition (unworn, unwashed, unmodified, and undamaged) Include all original packaging, tags, and inserts Be sent to the return address provided by our team by email

Unauthorized returns (sent without prior approval or to any address not provided by our team) and items returned outside the time limits will not be accepted or refunded. We strongly recommend using a tracked shipping method, as we cannot be held responsible for return packages lost in transit.

3. Refunds

Once we receive and inspect the returned item, a refund will be issued to the original payment method used during checkout.

Please note:

Return shipping costs are non-refundable and are the responsibility of the customer Original shipping and handling fees are non-refundable Refund processing can take up to 7 business days after receipt and inspection of the returned item If your order qualified for a promotional offer (e.g., free shipping, bundle discounts), and your return makes you ineligible, related discounts may be deducted from your refund

4. Non-Refundable Cases

Refunds will not be issued in the following situations:

Garments that have been worn or washed (hygiene), except in the case of a defect Limited or special-edition products Items damaged through misuse, neglect, or improper handling Packages returned due to an incorrect or incomplete shipping address provided by the customer Orders marked as delivered by the carrier (with delivery confirmation or photo proof), unless verified evidence of misdelivery is provided and approved by our team Items returned without prior authorization or to an unauthorized address

All refund decisions are subject to case-by-case review by SBK SOLUTIONS.

5. Lost, Stolen, or Delayed Packages

SBK SOLUTIONS is not responsible for packages lost or stolen after a confirmed delivery by the carrier. If your order is delayed, lost in transit, or shows irregular tracking updates, please contact our support team immediately. We will work with the carrier to help locate or resolve the issue as best as possible.

6. Exchanges

We offer exchanges for size issues or product defects, subject to the following conditions:

The exchange request must be submitted within 90 days from the date you received your order by contacting hello@try-herbloom.com The original item must be returned in its original condition (unworn, unwashed, unmodified, undamaged, with all original tags, packaging, and inserts) before the replacement is shipped Once your request is approved, our team will send you the return address by email, along with a Return Authorization Number (RAN) Return shipping costs are the responsibility of the customer. SBK SOLUTIONS does not provide prepaid return labels The replacement item is subject to stock availability. If the requested size or item is unavailable, we will offer either a comparable alternative or a refund Only one exchange per order is permitted Once we receive and inspect the returned item, the replacement will be shipped within 7 business days

Exchanges are not available for limited or special-edition products, or for items damaged through misuse.

7. Contact

For any questions, assistance, or to initiate a return, please contact: 📩 hello@try-herbloom.com Our customer service team is available Monday to Friday and typically responds within 24–48 business hours.

8. Policy Updates

SBK SOLUTIONS reserves the right to modify or update this Refund & Return Policy at any time without prior notice. All changes will take effect immediately upon being posted on our website: www.try-herbloom.com

— SBK SOLUTIONS (SASU) Chemin des Brosses, 53410 France