Shipping Policy — HerBloom (SBK SOLUTIONS) Version: August 11, 2026

At HerBloom, we know how important it is for your order to arrive safely and on time. Below are all the details regarding our delivery methods, processing times, and shipping rules.

🚚 Delivery Method We offer one reliable and fully tracked delivery option for all orders: Premium Tracked Shipping – FREE for orders over $50

• Delivery within 5 to 8 business days, depending on your location
• Includes a tracking number so you can follow your parcel every step of the way
• Available worldwide

For orders under $50, a small flat-rate fee may apply, displayed at checkout.

📦 Order Processing

• Orders are processed and shipped within 1–2 business days after purchase.
• Once your order has been shipped, you will automatically receive a shipping confirmation email with your tracking number.
• Orders placed on weekends or public holidays will be processed the next business day.

🌍 Delivery Areas We proudly ship worldwide. Please note:

• Customs or import fees may apply in some countries. These are the responsibility of the recipient.
• Shipping times may vary slightly depending on your country's postal network and customs procedures.

🏠 Delivery Information Please double-check your shipping address at checkout to avoid any delays or misdeliveries. If you notice an error within 2 hours after placing your order, email us immediately at hello@try-herbloom.com. After this window, we cannot guarantee that address changes can be applied before shipment.

SBK SOLUTIONS cannot be held responsible for delays or non-delivery caused by:

• Incorrect or incomplete shipping addresses
• Recipient's absence during delivery
• Postal service disruptions or customs delays

📦 If My Parcel Is Marked as "Delivered" but I Haven't Received It If your tracking information indicates that your order has been delivered but you haven't received it:

1. Please contact your local carrier (e.g., USPS, Canada Post, Royal Mail, La Poste) to confirm the exact delivery location.
2. If the parcel is still missing, contact us at hello@try-herbloom.com. We will launch an internal investigation with the carrier.

If no resolution is found and the package remains missing, we may request:

• A signed sworn statement of non-receipt
• A copy of your ID (to confirm your identity and prevent fraud)

Once verified, we will issue a replacement shipment of your order. Please note: Refunds are not available for orders marked as delivered; only replacements will be offered in such cases.

📫 Tracking Your Order You can track your parcel using the tracking link provided in your shipping confirmation email. If you did not receive your tracking number within 3 business days, please reach out to us.

💬 Questions? We're always here to help. If you have any questions, delivery concerns, or issues tracking your order, please contact our team at: 📩 hello@try-herbloom.com Our customer service team typically replies within 24–48 business hours.

⚙️ Policy Updates SBK SOLUTIONS reserves the right to update this Shipping Policy at any time without prior notice. Any updates will be published on our website www.try-herbloom.com and take effect immediately.

— SBK SOLUTIONS (SASU) Chemin des Brosses, 53410 France